Stay Casino Terms & Conditions

These Terms and Conditions govern access to and use of Stay Casino, including its website, games, account services, promotions and payment features. By opening an account or using any part of the service, you confirm that you have read, understood and agreed to these Terms.

Stay Casino is intended for adults in Australia who are legally permitted to use online casino services. Please read these provisions carefully and retain a copy for your records. If you do not agree with any part of them, you must not register or continue using the service.

Agreement to These Terms

These Terms form a binding agreement between you and Stay Casino. They apply together with any specific promotional rules, game rules, payment conditions and other notices displayed on the website. Where a promotion has separate terms, those terms will apply to the extent of any inconsistency concerning that promotion.

Using the website, creating an account, making a deposit or placing a wager confirms your acceptance of the current Terms. You are responsible for reviewing them periodically, particularly before participating in an offer or changing your account details.

Who May Use Stay Casino

You must be at least 18 years old to open or use a Stay Casino account. You must also be legally permitted to access and use the service from your location. Stay Casino may refuse access where gambling is restricted, prohibited or otherwise unsuitable under applicable rules.

You may not use another person's account, permit a minor to access your account, or allow anyone else to place wagers through your credentials. You are responsible for ensuring that your use of the service is lawful.

Opening and Managing an Account

Only one personal account may be created for each customer unless Stay Casino gives written permission for an exception. During registration, you must provide accurate, complete and current information. This may include your name, date of birth, residential details and payment information.

You must keep your username, password and other security credentials confidential. Notify Stay Casino promptly if you suspect unauthorised access, inaccurate information or any security issue. You remain responsible for activity carried out through your account unless the relevant activity resulted from a confirmed security failure on the part of Stay Casino.

Identity and Compliance Checks

Stay Casino may verify your identity, age, address, payment ownership and source of funds at any stage. You may be asked to provide reliable documents or information for these purposes. Requests must be answered within the timeframe stated by Stay Casino.

Until verification is completed, access to certain functions may be restricted and withdrawals may be delayed. Information supplied for verification must be genuine, legible and consistent with your account details. Failure to provide suitable information may result in account restrictions or closure.

Funding Your Account

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. Stay Casino may reject, return or review a transaction where ownership or legitimacy cannot be established. You should check the transaction details carefully before confirming a deposit.

You must not deposit funds for the purpose of transferring money to another customer. Deposits are intended for genuine participation in the services. Any applicable transaction limits, processing conditions or minimum amounts will be displayed during the payment process or in the relevant account information.

You are responsible for any charges imposed by your bank or payment provider. Stay Casino is not responsible for delays caused by third-party payment services, incorrect payment details or events outside its reasonable control.

Requesting a Withdrawal

Withdrawals may only be made by the verified account holder. Stay Casino may return funds to the original payment method, request additional information or use another approved method where necessary for security and compliance reasons.

Before a withdrawal is processed, outstanding verification requirements, wagering conditions and applicable promotional rules must be satisfied. Stay Casino may review account activity to confirm that funds have been obtained and used legitimately. Processing times can vary depending on the payment provider and the checks required.

You should ensure that your account and payment details are accurate. A withdrawal may be cancelled, delayed or declined where information is incomplete, the payment method is unsuitable, or the transaction raises a reasonable security concern.

Promotional Offers and Bonuses

Bonuses, free spins, rewards and other offers are available only under their individual promotional terms. Those terms may specify eligibility requirements, claim periods, wagering conditions, game contributions, maximum conversion values, withdrawal restrictions and expiry dates.

Unless expressly permitted, customers may not claim the same offer more than once, operate multiple accounts to obtain a benefit, or combine promotions in a way that is not authorised. Stay Casino may correct an obvious error, withdraw an offer, or remove a bonus where the applicable conditions have not been met.

Bonus balances and associated winnings may be forfeited when an account is closed for a breach of the promotional rules or these Terms. Promotional information should be read before participation.

Using the Service Properly

You agree to use Stay Casino for personal entertainment and in accordance with these Terms. You must provide truthful information, follow the instructions shown on the website, and respect the security and operation of the platform.

When using the service, you must:

• Keep your account information accurate and up to date.
• Use only payment methods that you are entitled to use.
• Protect your login credentials and devices from unauthorised access.
• Comply with applicable laws and any game-specific rules.
• Report suspected errors, fraud or unauthorised activity without undue delay.

Conduct That Is Not Allowed

You must not misuse the website, interfere with its operation or attempt to gain an unfair advantage. Prohibited conduct includes fraud, deception, payment abuse, collusion, manipulating games, exploiting technical errors and using automated software or bots.

You must not:

• Open or control accounts on behalf of another person.
• Use stolen, unlawfully obtained or unauthorised payment details.
• Attempt to bypass account, location, age or identity controls.
• Introduce malware or conduct activity that threatens the platform or its users.
• Use the service to launder funds or support unlawful activity.
• Reverse engineer, copy or disrupt any part of the website.

Where prohibited conduct is suspected, Stay Casino may investigate, suspend relevant transactions and take other proportionate action permitted by these Terms.

Ownership of Website Content

Stay Casino or its licensors own the website, software, branding, text, graphics, sounds, interfaces and other content made available through the service. You receive a limited, personal and non-transferable right to use the service for its intended purpose.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission. Nothing in these Terms transfers intellectual property rights to you. Any third-party marks remain the property of their respective owners.

Limits on Responsibility

Stay Casino aims to provide a reliable service but does not guarantee that the website, games or payment functions will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, technical faults, network conditions or events outside reasonable control.

You are responsible for your device, internet connection, account security and decisions regarding gambling. To the extent permitted by applicable law, Stay Casino is not responsible for losses caused by your failure to follow these Terms, inaccurate information, unauthorised access resulting from your actions, or third-party services.

Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded or limited. Where liability cannot be excluded, it will be limited to the extent permitted by applicable law.

When Access May Be Restricted

Stay Casino may suspend, limit or close an account where it reasonably believes that you have breached these Terms, supplied misleading information, failed verification, used an unauthorised payment method, engaged in prohibited conduct or created a security or compliance risk.

An account may also be restricted where required to protect customers, investigate transactions, maintain the integrity of games or comply with a lawful request. Any legitimate balance will be handled in accordance with applicable requirements, subject to rights of set-off, unresolved investigations and any relevant breach.

You must not create a new account after suspension or closure unless Stay Casino expressly authorises you to do so.

Privacy and Personal Information

Stay Casino collects and uses personal information to provide the service, administer accounts, process payments, conduct verification, prevent fraud, meet operational needs and communicate with customers. Information may be shared with service providers and other parties where necessary for these purposes or where permitted or required by law.

You should review the applicable privacy information on the website for further details about collection, use, storage, security and available privacy choices. You must keep your information accurate so that account and compliance records remain reliable.

Safer Gambling Principles

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits that suit your circumstances and only gamble with money you can afford to lose. Never gamble when distressed, under the influence of alcohol or drugs, or in an attempt to solve financial difficulties.

Consider taking a break or using available account controls if gambling stops feeling enjoyable. You may contact Stay Casino to ask about account restrictions or self-exclusion options. If gambling is affecting your finances, relationships, work or wellbeing, seek help from a suitably qualified support service.

Stay Casino may apply responsible gambling safeguards where account activity indicates that intervention or additional review may be appropriate.

Changes to These Conditions

Stay Casino may update these Terms to reflect changes to the service, security practices, promotional arrangements or applicable requirements. The revised version will be made available on the website and will take effect from the stated date or, where no date is stated, when published.

Continuing to use the service after an update means that you accept the revised Terms. If you do not agree with a change, you must stop using the service and may request account closure, subject to completion of any necessary verification or transaction review.

How to Contact Stay Casino

For questions about these Terms, your account, verification, payments or responsible gambling options, contact Stay Casino at [email protected]. Include enough information to identify the issue, but do not send your password or full payment credentials.

Stay Casino may request additional information before discussing account-specific matters in order to protect your privacy and account security. These Terms were prepared for the Stay Casino service and should be read together with any notices and specific conditions displayed on the website.

Last updated: 9 September 2026