Stay Casino Responsible Gaming

Stay Casino believes gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy for winning, so you should only play with money you can comfortably afford to lose.

Responsible gambling means making informed choices, setting personal boundaries and recognising when a break may be appropriate. This page explains the safeguards and support options available to Stay Casino customers in Australia. If gambling stops feeling enjoyable or becomes difficult to manage, support should be sought promptly.

Our Responsible Gambling Commitment

Stay Casino is committed to providing a safer and more transparent gaming environment for adults. We aim to give customers information and practical tools that can help them stay aware of their play, spending and time online.

Our responsible gambling approach includes access to account controls, clear information about gambling risks and assistance for customers who may be experiencing difficulties. We encourage every player to make decisions before playing rather than chasing losses or increasing stakes in response to emotions.

Responsible gambling is a shared responsibility. Stay Casino provides safeguards and assistance, while each customer remains responsible for using the available controls and playing within personal limits. Gambling should never interfere with essential expenses, relationships, work, education or general wellbeing.

Recognising Gambling Concerns

Problem gambling can develop gradually and may affect people in different ways. A concern may exist when gambling becomes a priority over ordinary responsibilities or when a person continues playing despite negative financial, emotional or social consequences.

Possible warning signs include spending more time or money than intended, repeatedly trying to recover losses, borrowing money to gamble, hiding gambling activity, feeling restless when unable to play, or experiencing stress and guilt after gambling. Relying on gambling to manage boredom, anxiety or other difficult emotions can also indicate that additional support may be useful.

These signs do not represent a diagnosis, but they should not be ignored. Speaking with someone trusted or contacting a qualified support service can help you understand what is happening and identify suitable next steps.

Check Yourself and Set Boundaries

Before opening a game, consider whether gambling fits your current financial and emotional circumstances. A personal assessment can help you identify patterns early and decide which limits should be applied to your account.

• Deposit limits: Set a maximum amount you can deposit over a chosen period and avoid increasing it simply because you have lost money.
• Loss limits: Decide how much you are prepared to lose before playing and stop when that amount has been reached.
• Reality checks: Use reminders to monitor how long you have been playing and review your activity before continuing.
• Cooling-off periods: Take a temporary break when you feel distracted, frustrated or tempted to play more than planned.
• Self-exclusion: Request a longer-term restriction on your access if you believe you need to stop gambling altogether.

Limits work best when they are realistic, established in advance and treated as firm boundaries. They should not be viewed as a challenge to overcome or an invitation to continue playing once a limit has been reached.

Tools for Safer Play

Stay Casino offers responsible gambling features designed to help customers manage their account activity. The precise availability of a feature may depend on the account interface and applicable operational requirements, so customers should review the relevant settings or contact support if assistance is needed.

• Deposit controls allow customers to set a preferred maximum for deposits across an available time period.
• Loss management settings help customers define a spending boundary for gambling activity.
• Reality check reminders provide prompts about playing time and encourage regular decisions about whether to continue.
• Cooling-off options make it possible to pause access for a temporary period and create space away from gambling.
• Self-exclusion requests can restrict account access for a selected period or for a longer duration where appropriate.
• Account activity information helps customers review deposits, withdrawals, play history and other relevant transactions.

Using these tools does not guarantee that gambling will remain risk-free. They are intended to support personal decisions and should be combined with honest reflection about gambling habits. If a tool is not working as expected, stop playing and seek assistance before making further deposits.

Support Is Available

If gambling is becoming difficult to control, seek professional help rather than dealing with the situation alone. A qualified counsellor or specialist gambling service can provide confidential guidance, help assess your circumstances and discuss practical options such as budgeting, treatment or self-exclusion.

For assistance with Stay Casino account controls or responsible gambling matters, contact [email protected]. Our support team can explain the options available through the website, but it cannot provide medical or psychological treatment.

Independent external services can also provide advice and support. They are not partners of Stay Casino and are not operated by Stay Casino:

• Gambling Help Online provides information, counselling and online support for people affected by gambling.
• Australian Government - Gambling Support Services provides information about support pathways and services.
• The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.

Support may also be valuable for family members, friends and other people affected by someone else’s gambling. You do not need to wait for a crisis before asking for help.

Preventing Underage Access

Only individuals aged 18 or older may use the Stay Casino website. Underage gambling is not permitted, and age verification or other identity checks may be applied where necessary to protect customers and maintain account security.

Adults must not allow children or other underage individuals to access their account, payment methods or gambling devices. Account credentials should be kept private, and any suspected underage access should be reported promptly.

If an account holder believes that an underage person has used their account, they should stop all gambling activity and contact Stay Casino support. Access may be restricted while the circumstances are reviewed.

Parental Controls at Home

Parental supervision is important because internet-connected devices may be shared within a household. Parents and guardians should take reasonable steps to prevent children from viewing or accessing gambling services.

• Keep account usernames, passwords and payment details private.
• Use device-level parental controls and age restrictions where available.
• Install reputable filtering or monitoring software on shared computers, tablets and phones.
• Log out after using the website and avoid saving account credentials on shared devices.
• Explain to children that gambling services are restricted to adults and are not games for underage users.
• Check browser, app store and device settings regularly, particularly after software updates.

No technical measure is completely effective on its own. Combining account security, device controls and active supervision provides stronger protection than relying on a single setting.

Practical Ways to Stay in Control

The following habits can help keep gambling within planned limits and reduce the risk of impulsive decisions:

• Set a gambling budget using disposable funds only, and keep essential household costs separate.
• Decide how long you will play before starting and take regular breaks away from the screen.
• Never chase losses or increase stakes to try to recover money quickly.
• Do not gamble when you are angry, distressed, tired, intoxicated or under pressure.
• Keep gambling separate from borrowing, credit intended for essential expenses and emergency savings.
• Track deposits, withdrawals and playing time so that your activity remains visible.
• Do not treat gambling as a source of income, employment or a solution to financial difficulty.
• Maintain other interests and activities so that gambling does not become the main focus of your free time.
• Talk openly with a trusted person if you notice changes in your mood, finances or behaviour.
• Take a break or use self-exclusion as soon as you feel unable to follow your own limits.

Winning does not remove the need for boundaries, and a losing session is not a reason to continue. The safest decision may be to stop, review your limits and return only if gambling remains affordable and enjoyable.

Keeping This Policy Current

Stay Casino may update this responsible gambling policy to reflect changes to its services, account controls, customer guidance or relevant operating practices. The latest version will be made available on the website, and customers should review it from time to time.

Changes will not alter the basic principle that gambling is for adults and should be approached as entertainment rather than a means of making money. Continued use of the website after an updated policy is published may indicate that the customer has reviewed the current information.

If you have questions about a policy update, a responsible gambling feature or the steps available to restrict your account, seek clarification before continuing to play.

Last updated: 9 September 2026