Stay Casino Privacy Policy

This Privacy Policy explains how Stay Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and should be read together with our other applicable website terms and responsible gaming information.

Stay Casino is intended for people aged 18 years and over. By using the website, you acknowledge that information may be handled as described below. Where you provide information about another person, you should have permission to do so.

Information We Collect

Stay Casino may collect information that you provide directly, information generated through your use of the website and information received from selected third parties. The type of information depends on how you interact with us and which services you use.

• Identity details, such as your name, date of birth and documents used for verification.
• Contact details, including your email address, residential address and other account information.
• Account credentials and preferences, including account settings and communication choices.
• Transaction details, such as deposits, withdrawals, payment method information and related records. Payment details may be processed by payment providers rather than stored directly by Stay Casino.
• Gaming and service activity, including session information, selections, account history, responsible gaming settings and interactions with customer support.
• Technical information, including your IP address, browser type, device information, operating system, general location data and website activity.
• Information needed to identify unusual, fraudulent, unlawful or potentially harmful activity.

You may choose not to provide certain information, but this could prevent us from opening an account, verifying your identity, processing transactions or providing particular features.

How We Use Information

Personal information is used for specific operational, security and service purposes. Stay Casino aims to collect only information that is reasonably relevant to these purposes.

• To create, administer and maintain your account.
• To verify identity, age and account details where necessary.
• To process deposits, withdrawals and other requested transactions.
• To provide customer support and respond to enquiries.
• To operate, personalise and improve the website, games and related services.
• To monitor activity, protect accounts and prevent fraud, money laundering, abuse and other improper conduct.
• To manage responsible gaming tools, restrictions and account safety measures.
• To send service messages, security notices and administrative communications.
• To send promotional material where permitted and in accordance with your communication preferences.
• To meet applicable legal, regulatory, accounting and dispute-handling obligations.

Where appropriate, we may use aggregated or de-identified information for reporting, analysis and service improvement. Information in this form is not intended to identify an individual.

Cookies and Similar Technologies

Stay Casino may use cookies, pixels, software development kits, local storage and similar technologies. These tools can remember preferences, maintain sessions, support security and help us understand how visitors use the website.

Some technologies are essential for account access, navigation, authentication, fraud prevention and transaction processing. Others may help us measure performance, remember choices or deliver more relevant communications. Information collected through these tools may include device identifiers, pages viewed, session times, referral information and interaction patterns.

Your browser or device may allow you to control or delete cookies. Disabling certain cookies can affect website functionality, and some features may not operate correctly without technologies that are necessary for security or account access.

When Information Is Shared

Stay Casino does not treat personal information as a product for general sale. Information may be disclosed when needed to operate the business, provide requested services, protect customers or comply with applicable obligations.

• Payment processors and financial service providers may receive information needed to authorise and complete transactions.
• Identity verification, fraud prevention and security providers may assess account or transaction information.
• Technology, hosting, analytics, customer support and operational suppliers may process information on our behalf.
• Professional advisers, insurers, auditors or other service providers may receive relevant information where reasonably necessary.
• Government bodies, law enforcement agencies or courts may receive information when disclosure is required or permitted.
• A purchaser, successor or relevant adviser may receive information as part of a business sale, restructuring or transfer.

Third parties that process information for Stay Casino are expected to handle it appropriately and only for authorised purposes. We may also disclose information where necessary to protect the rights, property, security or users of Stay Casino and other parties.

Protecting Personal Data

Stay Casino uses administrative, technical and organisational measures designed to reduce the risk of unauthorised access, misuse, alteration, loss or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or supplier confidentiality requirements.

Security controls cannot remove every risk associated with internet use. You are responsible for keeping your account credentials confidential, using a secure device and notifying us if you suspect unauthorised account activity. Stay Casino will not normally ask you to disclose your password through an unsolicited message.

How Long We Keep Information

Personal information is retained for as long as reasonably necessary for the purpose for which it was collected, including account administration, customer support, dispute resolution, security monitoring and business records.

Some information may need to be retained after an account is closed because of legal, regulatory, accounting, fraud prevention or responsible gaming requirements. Retention periods may also depend on the nature of the information and whether an issue remains open. When information is no longer required, we take reasonable steps to delete it, securely destroy it or place it beyond practical use, subject to technical and legal limitations.

Your Privacy Choices

Depending on the circumstances and applicable law, you may have rights concerning the personal information held by Stay Casino. These may include requesting access, asking for inaccurate information to be corrected, questioning how information is used or requesting deletion where retention is not required.

You may also be able to change marketing preferences or withdraw consent where processing relies on consent. Service, security and account-related messages may still be sent when they are necessary to administer your account or provide requested services.

Requests should provide enough information for us to identify the relevant account and understand what you are asking for. We may take reasonable steps to verify identity before responding. Certain requests may be limited or declined where an exception applies, where fulfilling the request would affect another person or where information must be retained for legitimate purposes.

External Providers and Platforms

The website may contain links, integrations or features supplied by third parties. These providers may collect or process information under their own privacy notices and terms. Stay Casino does not control the privacy practices of independent websites, applications, payment services, social platforms or other external providers.

Before submitting information through a third-party service, you should review that provider's privacy information. A third party's use of information may differ from the practices described in this Policy, particularly where you choose to use an external account, payment method or linked service.

Transfers Across Borders

Some suppliers, technology systems or business partners used by Stay Casino may process information in countries outside Australia. As a result, personal information may be transferred to, stored in or accessed from another jurisdiction.

Where information is handled internationally, Stay Casino takes reasonable steps to use suitable providers and apply appropriate safeguards. The laws of the destination country may differ from those in Australia, and access by overseas authorities may be possible under the laws applicable in that location.

Changes to This Policy

Stay Casino may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. The revised version will be made available on the website and will apply from its stated effective date or, where no date is shown, from publication.

We encourage you to review this page periodically. Continued use of the website after an update may indicate that you have read the revised Policy. If a change requires a specific form of notice or consent, we will take steps appropriate to the circumstances.

Contact Information

If you have a privacy question, want to make a request about your personal information or believe that this Policy has not been followed, please contact Stay Casino at [email protected]. Include a clear description of your concern and avoid sending unnecessary sensitive information in your first message.

We will review privacy enquiries and may request further details to verify your identity or investigate the issue. Nothing in this Policy limits any privacy rights or complaint options that may be available to you under applicable law.

Last updated: 9 September 2026